Visiting Information

Visitor Restrictions

At Valleywise Health, we believe visitors can be an important element of healing for our patients. With the number of COVID-19 cases going down in our community, we will begin a safe, gradual lift of visitor restrictions in certain areas.

To further support a safe environment, everyone entering a Valleywise Health facility will be required wear an acceptable style of face masks, surgical face mask or a cloth face mask, at all times and will be screened for symptoms of respiratory illness.

We encourage patients to also stay in contact with loved ones through phone and/or video chats during this time.

Visitation within the Medical Center is predicated on community COVID-19 positivity test rate.  At a percent positivity rate greater than 10% is considered HIGH RISK of transmission.  Visitation restriction lifts will be considered when community spread is below 10% for 14 consecutive days.

Facilities

Effective August 16, 2021
Visiting hours are 10am – 7pm each day for non-COVID/non-suspected COVID patients and in non-COVID units only. Visiting hours exceptions will be addressed on an individual basis.

  • Visitors Permitted
    One (1) healthy adult (18 and older) visitor per day per patient will be permitted at the admitted patient’s bedside. Visitors 12-17 years old may be permitted on a case-by-case basis and will be accompanied by an adult (18 years and older)
  • Two (2) healthy parents/guardians per pediatric/NICU patient permitted 24/7
  • 1 healthy support person/caregiver for vulnerable patients who may have but not limited to: Autism, Downs Syndrome, Cerebral Palsy, related complex disabilities with cognitive impairments.
  • Two (2) healthy support persons per laboring mother
  • Maternal Child Health Unit: One significant other and baby will be allowed to room in with mother 24/7 in Postpartum unless otherwise contraindicated as determined by medical staff and/or nursing leadership.
    • One additional visitor per day permitted during established visiting hours, with only one at the bedside at a time.
    • Additional visitors not permitted to wait in the building.
  • Visitors must wear acceptable style of face masks at all times inside any Valleywise Health facility and when riding shuttles at the main campus. The patient you are visiting will be required to wear a mask at all times while you are in their room.
  • All visitors will be screened at designated visitor entry to the medical center and must check-out at the end of their visit. No visitors with cold or flu-like symptoms.
  • Visitors will be required to check in and out at the Guest Services desk.
  • Social distancing will be required in all gathering areas.
  • Virtual visits for COVID-19 patients will continue to be supported.
  • Chaplain/Religious Leader /End of Life situations will be addressed on a case-by-case basis.
  • Bedside visits allowed for non-COVID/non-suspected COVID(PUI) patients only
  • No visitors with cold or flu-like symptoms
  • One (1) healthy adult (18 years and older) visitor at the adult bedside at a time. One (1) or two (2) healthy parents/guardians at the pediatric bedside. Same visitor throughout ED visit. This includes a healthy support person/caregiver for vulnerable patients who may have but not limited to the list below:
    • Autism
    • Downs Syndrome
    • Cerebral Palsy
    • Related complex disabilities with cognitive impairments
  • Exceptions will be handled on a case-by-case basis
  • End of Life situations will be addressed on a case-by-case basis
  • Additional visitors are not permitted to wait in the building
  • If the patient is admitted to an inpatient bed from the ED, visitor will be permitted to accompany patient to the inpatient room if the admission occurs during normal visiting hours. If admission is during non-visiting hours, visitors will not be permitted to accompany patient to their room. Exception: Two (2) healthy parents/guardians per pediatric patient permitted 24/7 on the inpatient units.
  • One (1) healthy companion will be permitted to accompany patient with scheduled appointment. Companion may be in exam room with patient, if necessary, to assist with mobility or instructions.
  • Two (2) parents/guardians will be permitted to accompany minors to scheduled clinic appointments. (effective 5/5/21)
  • No visitors with cold or flu-like symptoms
  • Visitors and companions are expected to arrive wearing an acceptable style of face mask.
  • Additional visitors are not permitted to wait in the building.
  • Both patients with appointments and their companion will enter through designated patient entry portals. Screening will occur at the registration desk upon check-in. Companions who do not meet screening criteria will not be permitted to remain in the building.
  • If a patient does not meet screening criteria, they will be directed to the ‘sick’ waiting area, if available, and clinic staff will be notified. Clinic staff will retrieve patient from ‘sick’ waiting area and escort to an exam room as quickly as possible. If sick waiting area not available in the clinic staff will provide direction to patient.

Visits are not currently permitted in the Behavioral Health Facilities