Visiting Information

Visitor Restrictions

At Valleywise Health, we believe visitors can be an important element of healing for our patients. With the number of COVID-19 cases going down in our community, we will begin a safe, gradual lift of visitor restrictions in certain areas.

To further support a safe environment, everyone entering a Valleywise Health facility will be required wear their own mask and will be screened for symptoms of respiratory illness.

We encourage patients to also stay in contact with loved ones through phone and/or video chats during this time.

*Visitors must be 18 years of age or older

Facilities

One healthy bedside adult (18 and older) visitor at a time will be permitted between the hours of 10am and 7pm. Limit of two (2) healthy individuals per day per patient with only one at bedside at a time. No visitors with cold or flu-like symptoms.

  • Visiting hours are 10am – 7pm each day for non-COVID/non-suspected COVID patients and in non-COVID units only. Visiting hours exceptions will be addressed on an individual basis.
  • Visitors must wear acceptable style of face masks at all times inside any Valleywise Health facility and when riding shuttles at the main campus.
  • Visitors will enter building through the North Entrance. Screening will occur there by Valleywise Health staff. All must check-out at the end of their visit. Additional visitors are not permitted to wait in the building.
  • Social distancing will be required in all gathering areas.
  • Visitors permitted
    • 1 healthy visitor at a time at the admitted patient’s bedside (non-COVID/non-suspected COVID)
    • 2 healthy parents/guardians per pediatric/NICU patient will be allowed to room 24/7
    • 2 healthy support persons per laboring/postpartum mother
    • Maternal Child Health Unit: One significant other and baby will be allowed to room in with mother 24/7 in Postpartum unless otherwise contraindicated as determined by medical staff and/or nursing leadership. One additional visitor per day permitted during established visiting hours, with only one at the bedside at a time.
    • 1 healthy support person/caregiver for vulnerable patients who may have but not limited to the list below:
      • Autism
      • Downs Syndrome
      • Cerebral Palsy
      • Related complex disabilities with cognitive impairments
  • Virtual visits for COVID-19 patients will continue to be supported.
  • End of Life situations will be addressed on a case by case basis.
  • Bedside visits allowed for non-COVID/non-suspected COVID patients only
  • No visitors with cold or flu-like symptoms
  • One (1) healthy adult (18 years and older) visitor at the adult or pediatric patient bedside at a time. Same visitor throughout ED visit. This includes a healthy support person/caregiver for vulnerable patients who may have but not limited to the list below:
    • Autism
    • Downs Syndrome
    • Cerebral Palsy
    • Related complex disabilities with cognitive impairments
    • End of Life situations will be addressed on a case by case basis
    • Additional visitors are not permitted to wait in the building
  • End of Life situations will be addressed on a case by case basis
  • Additional visitors are not permitted to wait in the building
  • One (1) healthy companion will be permitted to accompany patient with scheduled appointment.  Companion may be in exam room with patient, if necessary, to assist with mobility or instructions.
  • 2 parents/guardians will be permitted to accompany minors to scheduled clinic appointments.
  • No visitors with cold or flu-like symptoms
  • Visitors and companions are expected to arrive wearing an acceptable style of face mask.
  • Additional visitors are not permitted to wait in the building.
  • Both patients with appointments and their companion will enter through designated patient entry portals. Screening will occur at the registration desk upon check-in.   Companions who do not meet screening criteria will not be permitted to remain in the building.
  • If a patient does not meet screening criteria, they will be directed to the ‘sick’ waiting area and clinic staff will be notified.   Clinic staff will retrieve patient from ‘sick’ waiting area and escort to an exam room as quickly as possible.
  • Two (2) healthy visitors per patient per visit, by appointment only.
    • Visitors will call the patient care unit at least 24 hours in advance to schedule visitation; same-day visits may not be able to be accommodated. Social Worker will provide families with appropriate unit phone number.
  • Visitors must be 15 years of age or older. Exceptions may be made on case by case basis.
  • Appointments will be 30 minutes in length to allow for proper cleaning and safety protocols between visitors.
  • Visitors must wear acceptable style of face masks at all times inside any Valleywise Health facility and when riding shuttles at the main (Roosevelt) campus.
  • All visitors will be screened at entry to the facility and must check-out at the end of their visit.
  • Social distancing will be required in all gathering areas.
  • Virtual visits for patients will continue to be supported.
  • Additional visitors are not permitted to wait in the building